Greensheet部署奥迪坚统一通信和呼叫中心方案

Fremont, CA – May 28, 2009 –AltiGen Communications, Inc., a leading provider of 100 percent Microsoft-based VoIP business phone systems, today announced it has deployed a unified communications solution for The Greensheet.  Based in Texas, The Greensheet is a weekly shopper publication and e-commerce website that has brought buyers and sellers together for nearly 40 years in the cities of Houston, Austin, Dallas, Fort Worth and Phoenix.

“With nearly half a million monthly web visits and over two million monthly readers of our print publication, we needed a solution that could integrate all of our operations while dealing with high call volumes,” said Michael Joplin, General Manager of e-Commerce at The Greensheet.  “With AltiGen, we have implemented a single site solution that supports more than 100 call center agents and 200 telephones distributed across five cities.  At the same time, we have been able to significantly reduce our telecom and support costs.”

In the past year, Greensheet conducted an in-depth evaluation of leading VoIP phone systems and call center products.  The challenge was to find a system meeting the following criteria:

An integrated, software solution based on standards such as Microsoft 
A single Houston-based  system capable of supporting all five cities 
Intuitive design to allow call center supervisors to make real time changes without involvement of IT department or outside service vendor 
Full time automatic recording of all calls to ensure the highest quality service 
Comprehensive reporting of all call routing and activity 
Ability for agents to work remotely using mobile or home telephones in the event of a disaster or approved personal need such as a child’s illness

AltiGen worked with The Greensheet to design the ideal solution.  An integrated application server was deployed with 224 Voice over IP phones connecting back from the five cities.  System management is conducted from an easy to use, integrated software application.  All calls are automatically recorded and stored on a network storage location for easy access.  AltiGen’s unique “mobile extension” capability allows agents and employees to “log in” to the call center and be part of a call queue using a remote VoIP, cellular or even home phone.  All calls are recorded and reported on regardless of the device being used.

“With AltiGen, we have found a solution that meets our tough requirements today, and will evolve and keep up as we continue to grow,” said Joplin.

本文转自d1net（转载）

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