SAP CRM interaction center呼叫中心的一些性能问题的分析

CRMD_ORDERADM_I: SO (ZFSO+ZRDO+YBPS+ZCLM ) item records, 1200万
name CRMD_ORDERADM_H ->specify PROCESS_TYPE = ZFSO ： 200万
总共不加filter: 280万
Process_type =
ZCIR (IR)
ZCSR (SR)
ZCCP (Complaint)
ZFSO+ZRDO+YBPS+ZCLM (Service orders)
Order update time: a ZFSO type of SO saving time: 6 seconds
1 month order query via CRM web UI: 4 mins, 4W records (but we tried the query via SE16, it hang there, no response)

SO (ZFSO+ZRDO+YBPS+ZCLM ) item records, 1200W

6259 records during Mar 9th 5-7 o’clock, 1244 during Mar 8th 21-23 o’clock
1300W records in CRMD_ORDERADM_H table without type filter
All SO_item is 1200W without category filter

要获取更多Jerry的原创文章，请关注公众号"汪子熙":