SAP Cloud for Customer 标准培训课程

SAP Cloud for Customer 架构

C4C是Software-as-a-service：SaaS, 而 SAP Cloud Platform， 现在改名叫SAP Business Technology Platform，是Platform-as-a-service：PaaS


public cloud vs private cloud

SAP Cloud for Customer 部署的三种方式

客户购买SAP Cloud for Customer，单独使用的场景不多，一般都会和SAP其他产品或者客户拥有的第三方系统做集成。

SAP Cloud for Customer和 SAP ERP 开箱即用的集成场景

• Real-time integration of master data (accounts, prospects, contacts, products, including option to block prospects back to ERP).

• Real-time integration of transactional data (opportunity real-time pricing, quote and sales order requests, quote to sales order request)

• PDF display of ERP sales documents in C4C opportunity and quote. PDFs are generated on-the-fly.

• Recent orders update

• Real-time integration of work ticket to billing request

• Additional real-time master data integration for currency conversion rates, account hierarchy, sales org hierarchy etc.

• Pricing: Real-time call to ERP SD pricing supporting the full pricing flexibility of ERP SD.

SAP Cloud for Customer和 SAP CRM 开箱即用的集成场景

• Real-time integration of master data (accounts, prospects, competitors, contacts, account hierarchy, territory assignment, products, employees, social media profiles)

• Real-time integration of transactional data (campaign header, leads, opportunities, activities, service requests)

• Integration of attachments bi-directional for opportunities, attachments for leads from CRM to Cloud

• Integration of marketing attribute definitions (CRM -> C4C) and marketing attributes assignments to customers

• Real-time call to from C4C quote to CRM pricing supporting the full pricing flexibility of CRM pricing

SAP Cloud for Customer的实现

C4C以BO为核心的开发方式

• 前台：SAP UI5
• SAP UI5 没有对partners开放。Partners使用UI Designer. 一个基于Custom BO自动创建UI的例子
• BO测试工具
• 后台：ABAP(cloud) - AXP
• 前后台交互

SAP Cloud for Customer的扩展方式

in-app extension

• KUT创建扩展字段
  

side-by-side extensions

• SAP OData编程指南
• SAP OData dev guideline
• webservice, 一个例子：在SAP C4C里使用Restful服务消费SAP S/4HANA的标准功能

SAML2 IDP 实现SSO

和第三方系统的集成

• SAP Cloud for Customer(C4C)和微软Outlook的集成
• 微信集成
• 名片扫描

SAP C4C Cloud Application Studio 功能一览

使用C4C Cloud Application Studio 进行二次开发的两种交付方式

1. Customer-specific solutions
   

• 100% customer-specific
• All development artifacts reside in the customer landscape (own namespace) - 直接在客户系统上做开发
• Intellectual property typically belongs to the customer - 知识产权属于客户

2. Solution templates

• Solution can be “prepared” as solution template. Development is done in the partner namespace - 在partner tenant上做开发
• IP belongs to the partner - 知识产权属于partners
• The remaining x% of the scope can be developed as customer-spec. solution - 可以采取混合模式，即小部分scope的功能，仍然采取customer specific的方式开发。

工具

• 性能监控工具
• 代码调试